Technical resources
欧博体育平台 new Technology Partner Success Desk features
Last year, we introduced Technology Partner Success Desk (TPSD) to provide current and potential Red Hat partners a convenient mechanism to communicate with Red Hat throughout their partner journey. We assist with questions on topics such as: bugs/defects, entitlements, product certification, request for enhancements, training & enablement, user access, and more. We are pleased to share some new capabilities to enhance your experiences when working with Red Hat on one or more of these tasks.
Improved case management
欧博体育平台 following new features are now available for you when managing or tracking your cases:
- Case management dashboard - One view to track all of your cases from the TPSD site
- Enhanced case workflow and editing
- Add comment
- Add / remove attachment
- Close/reopen case
- Update case: change type of case, product, version & status.
Streamlined communication for Red Hat Marketplace by IBM
Technology partners can share their own account cases, opened through TPSD, with the 鈥楻ed Hat Marketplace by IBM鈥� account from the TPSD UI.
Conditions to share case:
- User company should be a valid 鈥楾echnology Partner鈥� i.e. user should have accepted Partner Terms and Conditions (PTC), Red Hat Partner Code of Conduct (CoC) and Technology and Certification Program Appendix (tcpa) terms.
- Product should be 鈥極penshift Container Platform鈥�.
- Case type should be 鈥楶roduct Certification鈥�
Visit TPSD here: connect.redhat.com/support/technology-partner
